My BAM! Box is missing an item or an item is damaged/broken. What should I do?

Don't worry, we can get this taken care of!

In the rare case that an item is missing from your BAM! Box, you received the wrong item, or an item arrives damaged, please email support@thebambox.com.

If you are missing the item, we will make sure that the item gets to you if we are able to replace it. Otherwise an alternative route may be taken. Please be ready to take a picture of all the items in your box.

If you received the wrong item, we will make sure you get the item you were supposed to receive. If, in the rare case we do not have that item, the support team will find an alternative solution for you.

If an item is damaged, the support agent will request a photo of the damaged item. Items that have been damaged via USPS will need to have a claim filed for the item. That claim must be filed by the buyer. While the claim is being filed, we may ask you to ship back the damaged item and we will ship out a new item to you. If this is the case, the buyer must pay for shipping back to the BAM! shipping center and we will pay to ship it back out to you.

Since our inventory changes every month, all issues must be reported within 30 days of receiving your shipment.

Once it is received, please allow up to 4 weeks for your replacement to ship back to you once the support agent confirms.

Please note: Since we are a mystery style membership subscription box, we do not offer any returns, refunds or credits for being dissatisfied with any of the items in the box. We do have a trading Community for items you may not like and want to try for something else more suited to your fandom tastes. You can see this at thebambox.com/community.

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