I signed up, yet I can’t log into my account. Why?

If you are unable to log into your account, first we ask that you check your email for a confirmation of your purchase.

Please contact our Customer Experience Team if you do not have a confirmation email, as it is likely there was a typo in the email address entered during the checkout process.

You can contact them via [e-mail].

If you do have the confirmation email, try using the “forgot password” link to have a reset link sent to you. This will allow you to reset the password for your account and you should successfully gain access at that point.

If you are still unable to access your account, please contact our support team who can help locate and update your account. Please include your full shipping name and email address associated with your account when sending your request so we can help you!