My account is past due. What should I do?

We are a subscription box company meaning once you purchase one box it will automatically renew the 1st of every month unless you cancel beforehand.

If for some reason your renewal is unsuccessfully processed on the initial attempt this will put your membership subscription into a PAST DUE status. The system will attempt each day for the next 10 days to complete the renewal. If the subscription has not had any actions taken by the last renewal attempt then your membership will be canceled. 

You will receive periodic emails notifying you that we are unable to renew the account where a billing update link will be provided.

While your account is past due this will not impede on the shipping of any previously completed renewals.

Many times you can update your payment status or contact your bank to see if there was any type of hold on your debit/credit card and that should solve the problem!

You may also cancel the membership at any time and this will stop any future renewal attempts from happening.


Please Note: If a subscription is canceled and if that particular box type has been capped at 2500 pieces, this may lose your guaranteed or "locked-in" spot during the next renewal cycle. If you decide to subscribe again later you may need to be put on a waiting list for a spot to re-open under the cap.


You can also contact a customer experience team member at 




Have more questions? Submit a request


Article is closed for comments.
Powered by Zendesk