GENERAL

Most Frequently Asked Questions

• I want to change my subscription type.
• I Cancelled My Subscription. What Happens?
• I have a question I don't see an answer for...
• I want to partner with the Bam Box!
• What is a Bam Box?
• When I signup, how often am I charged?

ADVERTISING

• I have a You Tube Channel/Blog/Podcast. Can I get a free box to show?

USER ACCOUNTS

User Accounts

• Updating Shipping Address
• Change of Address
• I can’t log into my account. Why?
• How do I skip a month or cancel my subscription?
• I signed up, yet I can’t log into my account. Why?
• How do I reactivate my subscription?

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GIFT SUBSCRIPTIONS

• I need to make changes to my gift subscription. How do I do that?
• Will my gift subscription auto renew?

REPLACEMENTS, EXCHANGES + RETURNS

• I didn't like the box, can I get a refund?
• My Bam Box is missing an item or an item is damaged/broken. What should I do?

SHIPPING

US

• What is the shipping policy?

international

• What countries do you currently ship to?
• Shipping time for international subscribers

BILLING

Billing

• If I cancel in the middle of my subscription period, will I still get the Bam Boxes I paid for?
• My account was past due, and I’ve updated my billing information. When will you try to charge the card again?
• How do I update my payment information?
• I signed up for one month, so why did I get billed again?
• How do I use a coupon or gift code?
• What payment options are available for a subscription?

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