MEMBERSHIP QUESTIONS

Most Frequently Asked Questions

• Can I Switch my Subscription?
• Where is the Insert or Spoiler Sheet?
• What's a Big Box?
• Are there signed POPS in this box?
• Where is My Box?
• I want to change my membership type

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ADVERTISING

• I have a You Tube Channel/Blog/Podcast. Can I get a free box to show?

USER ACCOUNTS

User Accounts

• How do I update my shipping address?
• Change of Address
• I can’t log into my account. Why?
• How do I cancel my subscription?
• I signed up, yet I can’t log into my account. Why?
• How do I reactivate my subscription?

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GIFT SUBSCRIPTIONS

• I need to make changes to my gift subscription. How do I do that?
• Will my gift subscription auto renew?

REPLACEMENTS, EXCHANGES + RETURNS

• I didn't like my box, can I get a refund?
• My BAM! Box is missing an item or an item is damaged/broken. What should I do?

SHIPPING

SHIPPING POLICY

• What is the shipping policy for the Big Box?
• What is the shipping policy?

INTERNATIONAL SHIPPING

• What countries do you currently ship to?
• Shipping time for international subscribers

BILLING

Billing

• If I cancel in the middle of my membership subscription period, will I still get the boxes I paid for?
• My account was past due, and I’ve updated my billing information. When will you try to charge my card again?
• How do I update my payment information?
• I signed up for one month, so why did I get billed again?
• My account is past due. What should I do?
• How do I use a coupon or gift code?

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