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MOST COMMON QUESTIONS

Most Frequently Asked Questions

  • Can I Switch my Subscription?
  • What is a BAM! Ultra?
  • Are there signed Funko POPS in this box?
  • Where is My Box?
  • I want to cancel my membership. What will happen?
  • I have a question I don't see an answer for.
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USER ACCOUNTS

User Accounts

  • How do I update my shipping address?
  • I can’t log into my account. Why?
  • How do I cancel my subscription?
  • I signed up, yet I can’t log into my account. Why?
  • How do I reactivate my subscription?
  • I received an error notice when I sign up or sign into my account. What should I do?

GIFT SUBSCRIPTIONS

  • I need to make changes to my gift subscription. How do I do that?
  • Will my gift subscription auto renew?

REPLACEMENTS, EXCHANGES + RETURNS

  • I didn't like my box, can I get a refund?
  • My BAM! Box arrived but it's not 100% right? What should I do?

SHIPPING

SHIPPING POLICY

  • What is the shipping policy for the BAM! Ultra?
  • What is the shipping policy?

INTERNATIONAL SHIPPING

  • What countries do you currently ship to?
  • Shipping time for international subscribers

BILLING

Billing

  • If I cancel in the middle of my membership subscription period, will I still get the boxes I paid for?
  • I signed up for one month, so why did I get billed again?
  • My account is past due. What should I do?
  • How do I use a coupon or gift code?
  • What payment options are available for a subscription?
  • Am I charged any taxes or fees when signing up or renewing?
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